This Onekly Customer Agreement sets out the terms under which Clever Core SAS (“Onekly”, “We”, “Us”) provides access to its CRM, B2B enrichment, automation tools, AI agents, connectors, and related services (“Onekly Services”) to You (“Client”, “You”). By signing up, accessing, or using any part of the Onekly Services — including via our Free Plan — You acknowledge and agree that a legally binding contract is formed between You and Onekly, that You have the authority to accept this Agreement on behalf of Yourself or any Entity You represent, and that You will ensure Your Users comply with it. Onekly may update this Agreement from time to time, and continued use of the Service after changes are published constitutes acceptance of the updated terms.
The SaaS solution developed and provided by Clever Core SAS.
Clever Core SAS, the legal entity operating Onekly.
The legal or natural person subscribing to the Service.
Any individual authorized by the Client.
All data imported, created, or processed by the Client.
A free or paid plan granting access to the Service.
External systems integrated with Onekly (AWS, email providers, APIs, etc.).
These Terms govern the worldwide use of Onekly, including Clients in the EU, UK, USA, Canada, and other regions.
Contact, company, and list management.
Business data from public or licensed sources.
Workflow automation and AI-driven processes.
Links to CRMs, marketing tools, and external services.
Sending marketing emails and sequences.
The Platform may evolve, be modified, or improved.
No guarantee of accuracy, completeness, or availability of enriched data.
The Service depends on AWS and external providers; outages may occur.
The Client must provide accurate information.
Access limited to permitted Users per plan.
Client is responsible for protecting access credentials.
Sharing credentials is strictly prohibited.
16+ (EU/UK), 13+ (US/Canada), or higher if required by law.
May be changed or discontinued at any time.
Subscriptions have no minimum duration.
• Monthly: renews monthly on billing date
• Annual: renews yearly on anniversary date
• Monthly ends at end of current cycle
• Annual ends day before anniversary
No refund for unused time.
In compliance with French Code L221-28, UK Consumer Rights Act, and global digital-content laws:
• The Client expressly waives any right of withdrawal.
• All payments are final and non-refundable.
Client responsible for VAT/sales taxes.
Clients will be notified before price changes.
Including GDPR, UK GDPR, ePrivacy, CASL, CAN-SPAM, PIPEDA, CCPA/CPRA.
• Only opt-in contacts
• Clear sender identity
• Active unsubscribe links
• No deceptive email practices
• Scraping personal data without consent
• Sending unsolicited mass emails
• Malware, fraud, abusive behavior
• Circumventing security measures
Inbox placement cannot be guaranteed.
Onekly may suspend or terminate accounts violating the AUP.
Onekly is the exclusive property of Clever Core SAS.
Client retains all rights to Client Data.
Non-exclusive, non-transferable license for Subscription duration.
No reverse engineering, copying, or reproducing the Platform.
Client grants Onekly a perpetual license to use feedback.
Compliant with Regulation (EU) 2016/679.
Compliant with the “Loi Informatique et Libertés”.
Compliant with UK GDPR & Data Protection Act 2018.
Compliant with Canadian personal data rules.
Compliant with CCPA/CPRA, CPA, VCDPA, and relevant state laws.
All data hosted on AWS Europe (EU).
Clients outside EU consent to international transfers.
AWS, email providers, analytics, enrichment data partners.
Encryption, monitoring, backups, access control.
Access, rectification, deletion, portability, restriction.
Notification within 72 hours of a GDPR-qualifying breach.
Client responsible for lawful data collection and consent.
Both parties must protect confidential information.
Onekly strives to ensure high-quality operation.
No promise of perfect uptime or error-free use.
AI results may be inaccurate; Client must verify outputs.
Service provided “AS IS”, without warranties.
Liability capped at amounts paid in previous 12 months.
No liability for lost profits, business interruption, or data loss (unless due to negligence).
Not liable for AWS outages, email issues, or API failures.
Client waives any right to participate in class actions.
Can cancel anytime; access continues until end of billing period.
Onekly may suspend or terminate accounts violating these Terms.
Access removed after effective date.
Client Data accessible for 30 days after termination.
French law — Courts of Montpellier.
UK law — Courts of England & Wales.
Delaware law, unless local law requires otherwise.
Provincial law (typically Ontario).
For any legal inquiry: hello@onekly.com
Onekly aims for 99% monthly uptime, excluding maintenance and third-party outages.
May occur with prior notice.
No financial compensation unless a separate SLA contract exists.
Onekly not liable for AWS or external service outages.
May be restricted, modified, or revoked at any time.
Rate limits may apply.
Bulk extraction, reverse engineering, or stress-testing.
API provided without uptime guarantees unless contractually stated.
May be buggy, unstable, or incomplete.
Beta features provided without any guarantee.
Client must validate outputs before use.
Encryption, access control, monitoring, backups.
Secure credentials, proper DNS configuration, lawful data uploads.
No system is 100% secure.
AWS Europe, email providers, analytics tools, enrichment partners.
Clients consent to the use of these sub-processors.
Material changes will be communicated.
All sub-processors must comply with GDPR, UK GDPR, PIPEDA, and relevant US laws.
